A solution engineer's third objective is ensuring delivery. When all is said and done, delivery is what clients need and remember. SEs must help their organizations deliver for the customer and do so repeatedly.
After an SE establishes trust and determines mutual vision, they ensure the delivery of a solution for the customers. Delivery is what the customers need and what they will remember. Ensuring delivery is the third of an SE’s three primary objectives. Once accomplished, SEs are expected to deliver again and again.
This course covers eight concepts that are fundamental to SEs in the delivery process. It starts with managing expectations, which is a critical skill for successful solution engineering. Expectations can be complex, ambiguous, and illusive. Yet, SEs should be uniquely suited to handle this important function.
The course also covers the process of interpreting customer requirements, including dealing with vagueness and opacity, as well as confronting the problem of scope creep and anticipating customer changes. The course also covers the importance of protecting organizations from danger and folly, the cardinal sin of sandbagging, the importance of keeping delivery schedules, and more.
Duration: 45 minutes
Format: 11 videos
Delivery: Online, on demand, self paced
Host: Our LMS, or yours
Term: One year license
Price: $75 US per person
Course #: 103