We provide training and support
for technical professionals
who meet with customers
for Solution Engineers, Presales Consultants,Course Catalog
Customer Success Managers, or Other Technical Professionals
Sales Teams Excel
When Technical Colleagues
Help Win Customers and
for Technical Professionals Who Meet With Customers
Technicians Are the Soul
of Operations, Delivery,
It Happens a Lot
A prospective customer asks questions that the account manager cannot answer alone. So, a solution engineer is brought in to help.
A new client is skeptical of a product. So, a solution engineer is tapped to increase their confidence.
A customer is frustrated by a project delay. So, a solution engineer is engaged to calm their concerns and ensure delivery.
The customer continues using an old product. So, a solution engineer is sent to convince the customer to upgrade.
Solution engineers are expected to do it all with customers.
Solution Engineering Mastery Series
Unlocking the Power of Solution Engineering
Take These Online Courses
Don’t send technical people into customer conversations before they take these courses!
"Maybe the best training we've ever had."
"This course was career changing. I mean it, career changing. Thank you."
Why Train Experts?
- Businesses need their experts to perform well with customers. The stakes are too high to leave it to chance.
- Most company experts do not know what their organizations expect from them. Objectives should not be a mystery.
- Some experts are trusted, others are not. Our data shows that most experts are trusted less than they think, and it matters, a lot.
- People expect experts to accurately predict the future. But research shows that experts cannot reliably predict the future. So, now what?
than their untrained colleagues
in their work than their untrained colleagues
in their positions than their untrained colleagues
then their untrained colleagues