There are a lot of lessons we can learn from Anderson, the expert
Sales people are trained to always say "Yes." So, solution engineers should expect it
Never start with "no." Worse yet, never start with "impossible."
Experts need to be calm and neutral
When requirements are soft or ambiguous, the experts should always recommend the easiest option
People do not know where your expertise begins or ends. When asked obscure questions, act flattered, not bewildered
